Washer Tub Suspension Assembly (W10780045) – What Part Fixes This Problem?
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Understanding the Problem
What this part is and why it matters: The W10780045 is a washer tub suspension assembly (suspension rod/spring kit) that supports the inner tub and cushions it during agitation and spin. When these suspension components fail the tub can sag, hit the cabinet, vibrate excessively, and make loud banging noises. Replacing the suspension assembly restores proper tub alignment and prevents damage to the cabinet, bearings, and drive components. Step-by-step diagnostic and repair steps: 1) Confirm the symptom: Run a spin or drain/spin cycle with an empty load and listen/observe. If the tub rocks, bangs against the cabinet, or the washer walks/rocks violently, the suspension is likely bad. 2) Check for tub play: Open the lid and manually lift and push the inner tub. Excessive vertical or lateral movement or a tub that drops when released indicates failed suspension rods. 3) Inspect other components: Verify shock absorbers/dampers (if present) and outer tub mounts for damage. Make sure the drain pump and motor mounts are secure — loose parts can mimic suspension failure. 4) Gather tools and parts: Basic tools usually include a 1/4" or 3/8" driver set, pliers, socket set, putty knife, and a floor jack or block of wood to support the tub. Get the correct suspension kit (W10780045 or listed equivalents). 5) Safety first: Unplug the washer and turn off the water supply. Disconnect water hoses and place towels to catch water. Work on a clean, level surface. 6) Access the suspension: For most top‑load washers you’ll remove the control console (release clips or screws), lift off the cabinet or remove the front panel, and tilt the top/back to access the tub area. For models with a front service panel, remove the panel per your model’s procedure. 7) Support the tub: Place a block of wood or a small jack under the tub to support its weight while you remove the suspension rods. This prevents the tub from dropping abruptly. 8) Remove old suspension assembly: Unclip or unbolt the top and bottom of each suspension rod/spring. Some kits have simple snap-in ends; others use bolts. Remove the worn rods and any broken bushings. 9) Install the new W10780045 kit: Compress and seat the new suspension rods into the top and bottom mounts. Ensure each rod is fully seated in its pocket and that any rubber bushings or retainers are in place. Install in the same orientation as removed. 10) Re-check alignment and movement: With the tub still supported, remove the support and observe the tub’s resting height and movement. It should return to center and show only minimal bounce when pushed. 11) Reassemble washer: Reinstall panels, console, and reconnect water lines and power. Run a test spin with a small load or an empty cycle to confirm quiet operation and no banging. 12) Final check: After a few cycles re‑inspect mounts and fasteners for tightness. Safety note: Always unplug the washer and shut off the water before beginning repairs. Use proper supports when working under or supporting the tub to avoid injury. If you’re not comfortable disassembling the cabinet, call a qualified appliance technician.
Common Symptoms
Loud banging or clunking during spin, excessive vibration or rocking, washer "walking," tub sits off‑center or droops, uneven or noisy spins.
Common Causes
- Worn or broken suspension rods/springs that no longer support the tub
- Damaged or missing rubber bushings/mounts allowing the tub to contact the cabinet
- Failed dampers or other mounting components leading to extra stress on suspension
Popular Parts That Fix This Problem
These are the most common replacement parts that fix this problem. When you're ready to order, click below to find the right part at ProsourceParts.com — just search by your appliance model number for a guaranteed fit.
Helpful Repair Tip
With the cabinet open, gently lift each side of the inner tub; if a side drops and doesn’t rebound or you feel a rattling/loose metal where the rod seats, the suspension kit (W10780045) is almost certainly needed.
Frequently Asked Questions
How long does it take to replace the suspension kit (W10780045)?
For a homeowner with basic tools expect about 45–90 minutes. If you need to remove more panels or unhook plumbing, allow extra time. A professional can usually finish in 30–60 minutes.
Can I keep using the washer if one suspension rod is broken?
You should not continue regular use. A broken suspension lets the tub contact the cabinet, which can damage the outer tub, bearings, drive components, or cause the washer to walk. Replace the failed suspension kit promptly.
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