Upper Rack Won't Stay Level or Adjust? W10350376 Adjuster Kit Fix
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Understanding the Problem
The upper rack adjuster kit (Kenmore part W10350376) secures the upper rack to its track and provides the height-adjust/detent mechanism. When the plastic adjuster clips or pivots break, or the engagement teeth wear, the rack can droop, fail to lock in the raised/lowered position, catch on the door, or fall off its track. Problems often develop gradually as the plastic fatigues from repeated use or suddenly if the rack is overloaded or bumped. Replacing the adjuster kit restores the proper stop points and stable mounting of the upper rack. The kit typically includes the adjuster arms/clips and any pivot components needed to reattach the rack to the rail. Installing the W10350376 kit is a common, inexpensive repair that prevents further damage to rails and rollers and returns smooth rack adjustment and reliable operation.
Common Symptoms
Upper rack tilts or droops; rack won't lock into different height positions; rack comes off the track or won't slide smoothly; clicking or grinding when raising/lowering the rack.
Common Causes
- Plastic adjuster clips or pivot arms cracked or broken from wear, impact, or overloading
- Worn or stripped engagement teeth in the adjuster mechanism causing loss of detent
- Damage to the rack or rail (bent rail or worn rollers) stressing the adjuster and causing failure
Popular Parts That Fix This Problem
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Helpful Repair Tip
Visually inspect the adjuster on each side with the rack pulled out: cracked/broken plastic, missing teeth, or a loose pivot indicate a failed adjuster. If one side is damaged, compare it to the opposite side to confirm the correct replacement (left vs. right).
Frequently Asked Questions
Can I install the W10350376 adjuster kit myself?
Yes. Most homeowners can replace the upper rack adjuster kit with simple hand tools (screwdriver, pliers). Typical steps: remove the upper rack by sliding it out and disengaging the rail stops, unclip or unscrew the broken adjuster pieces, install the new adjuster kit in the same orientation, and reinstall the rack. Turn off power to the dishwasher only if you need to remove panels; otherwise no electrical disconnect is required. Allow 20–40 minutes for the job if you have basic DIY experience.
Do I need a left or right adjuster or both?
Adjuster kits are often side-specific (left or right). Inspect both sides and purchase the side that is damaged. If both sides show wear or you want to be safe, you can replace both. Check your model number and the part listing to confirm whether the kit you buy is a single-side part (W10350376) or sold as a pair by the supplier.
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