Dishwasher Upper Rack Adjuster Kit W10350376 – Fix a Sagging or Non‑Adjusting Rack
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Understanding the Problem
If your dishwasher's upper rack suddenly drops, tilts, falls out when you pull it, or will no longer lock into its different height positions, the most common culprit is a failed upper rack adjuster (also called a rack lift or rack height adjuster). These adjusters are plastic molded assemblies that attach to the rack sides and engage with the rail/slide; they wear, crack, or break over time from repeated use or heavy loads. A broken adjuster typically means the rack won't stay at the selected height, the roller/guide may pop off the rail, or the rack may bind and not slide smoothly. Replacing the adjuster kit (part W10350376 for many Kenmore/Whirlpool-based machines) restores the rack's ability to be raised, lowered, and to track properly on the rails. The repair is straightforward for most DIYers and usually requires no specialty tools—just careful removal of the rack, swap of the clipped adjuster pieces, and reinstallation.
Common Symptoms
Upper rack won’t hold height or drops; rack tilts or sags to one side; roller pops off track; rack binds or won’t slide smoothly; clicking or snapping sounds when moving the rack.
Common Causes
- Plastic adjuster housing cracked or sheared from repeated use or heavy loads
- Roller bearings or wheels worn, broken, or detached from the adjuster
- Retaining clip/tabs broken or worn so adjuster no longer secures to the rack frame
Popular Parts That Fix This Problem
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Helpful Repair Tip
Confirm the adjuster is the problem by pulling the upper rack all the way out and checking the plastic adjuster on each side for cracks, missing clip teeth, or a popped-off roller; if one side is broken, you’ll usually see the rack tilt or the roller sitting loose off the rail.
Frequently Asked Questions
Can I install the W10350376 upper rack adjuster kit myself?
Yes. This is a common DIY repair that most homeowners can do with basic tools in 10–30 minutes. Steps: 1) Turn off the dishwasher and remove the upper rack by retracting the stops or lifting per your model’s instructions. 2) Inspect and remove the broken adjuster (usually snaps or slides off the rack frame). 3) Install the new W10350376 adjuster by snapping it into place and reconnecting the roller to the rail. 4) Reinstall the rack and test movement and height locking. Wear gloves and avoid forcing parts—if clips are brittle, warm them slightly with your hand to reduce breakage during removal.
How do I confirm W10350376 is compatible with my Kenmore dishwasher model?
Locate your dishwasher model number on the inner door jamb and match it to the part’s compatibility list provided by the parts seller. W10350376 is a common OEM-compatible adjuster used on many Kenmore/Whirlpool family machines, but always verify by cross-referencing the model number or consulting the manufacturer’s parts diagram. If in doubt, remove the broken adjuster and compare its shape to the photos/specs for W10350376 before ordering.
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