Kenmore Elite HE4T Shock Absorber Replacement – How to Fix Excessive Vibration & Banging
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Understanding the Problem
The Kenmore Elite HE4T is a front-loading washer that uses shock absorbers (dampers) to control the tub during spin. Over time the shocks wear out, the mounting pins or clips break, or the internal fluid fails, and the tub will start banging against the cabinet, vibrate excessively, or walk across the floor during high-speed spins. This is a common wear item on front-load machines and will get worse if not addressed — it can also damage other suspension components. Replacing the shocks is a moderately easy DIY job for someone comfortable removing the washer top and front panel and supporting the tub. You’ll need basic hand tools, a small jack or block to support the tub while you unclip the shocks, and replacement dampers matched to the machine. Always unplug the washer and shut off the water before starting work, and confirm the exact part number from the washer’s model/serial tag (usually inside the door frame) to ensure compatibility.
Common Symptoms
Loud banging or knocking during spin, excessive vibration or movement, washer 'walking' or shifting across the floor, uneven spinning or long spin cycles. You may sometimes hear clunks when the tub changes direction.
Common Causes
- Worn or leaking shock absorbers (internal fluid lost or piston worn)
- Broken or missing mounting pins/clips that secure the shocks
- Sagging suspension springs or other suspension parts stressed by failed shocks
Popular Parts That Fix This Problem
These are the most common replacement parts that fix this problem. When you're ready to order, click below to find the right part at PartsDiscount.com — just search by your appliance model number for a guaranteed fit.
Helpful Repair Tip
To confirm a faulty shock: open the door, manually move the tub up and down and listen — a failed shock often feels loose, makes clunking noises, or lets the tub slam down instead of returning smoothly. Compare left and right sides for a difference.
Frequently Asked Questions
How do I replace the shock absorbers on a Kenmore Elite HE4T?
Basic steps: unplug the washer and turn off water. Tilt the top or remove it (depending on model) and remove the front access panel or door boot if required. Support the tub with a block or jack. Remove the lower access panel and unclip or unbolt the lower end of the shock(s), then unclip/unbolt the upper end and remove the old damper(s). Install new shocks in reverse order — fit the upper mounting first, then lower, and ensure clips/pins are secure. Lower the tub onto the new shocks, reassemble panels, reconnect power and test with an empty spin. If unsure, take photos during disassembly or consult the official service manual.
How much does it cost and how long does it take?
Parts typically cost between $25–$80 per shock (OEM or good aftermarket); many washers use two or four shocks, so expect $50–$200 for parts. Labor for a technician is commonly 1–2 hours. DIY replacement usually takes 45–90 minutes for a single person familiar with basic appliance repair. Always confirm part compatibility before buying and allow extra time if you need to remove the front panel or door boot.
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