Kenmore Elite HE4T Front Shock Absorber Replacement – Fix a Swaying or Banging Washer
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Understanding the Problem
The front shock absorbers (dampers) on Kenmore Elite HE4T front-load washers control the tub’s movement and absorb the motion during spin cycles. When a shock wears out or fails, the tub will bounce, slam, rock excessively, or make loud banging and thumping noises — especially during high-speed spin. Over time the internal damping fluid or the piston/eyelet mounts can fail, and the shock will no longer control tub motion. Replacing the bad shock(s) restores stability and prevents damage to other suspension components, the tub, or the cabinet. On HE4T-style washers you typically replace the front shocks in pairs (both left and right) even if only one looks obviously bad, because they share load and wear at similar rates. Replacement is a straightforward repair for a moderately experienced DIYer: you’ll secure power, tilt the washer back, remove the lower access or front panel as needed, unclip the old shock, and install the new unit(s).
Common Symptoms
Excessive tub movement, loud banging/thumping during spin, washer walking or rocking, uneven spinning or clothes packed to one side.
Common Causes
- Normal wear of the shock absorber internal piston or seals (loss of damping)
- Broken or worn shock mount pins, clips, or bushings allowing excessive play
- Other suspension damage (springs or tub bearings) that overloads shocks
Popular Parts That Fix This Problem
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Helpful Repair Tip
To confirm a faulty front shock: open the door and push down firmly on the tub edge — the tub should settle slowly. If it bounces up and down or feels loose, the shocks are likely worn. Also inspect the shock body for oil leaks or torn rubber bushings.
Frequently Asked Questions
Can I replace the front shock absorber myself?
Yes — it’s a common DIY repair. Basic steps: unplug the washer, tilt it back or remove the lower front access panel, support the tub, unclip/remove the lower end of the shock and then the upper end (or vice versa), swap in the new shock(s), and reassemble. Use caution when tilting or supporting the washer and wear gloves. If you’re unsure or the tub bearings/springs look damaged, consult a technician.
How long does replacement take and how much will parts cost?
Typical replacement time for one person is 30–60 minutes for one shock (45–90 minutes if replacing both). Retail prices vary: a single OEM-style shock (WP285753) is commonly $20–40, while a 2-pack or OEM kit can be $40–80. If additional hardware or diagnostics are needed (e.g., bearings or springs), labor and parts cost will increase.
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